By Donovan Sim and Valerie Tan
Jillian Chan is currently working in the Civil Aviation Authority of Singapore. She is a manager at the COVID-19 Airport Transformation Office in the Airport Operations Regulation and Aviation Security Division. In this article, she talks about her experience in the aviation industry and how her past experiences have helped her in various aspects of her job. She also tells us about how the aviation industry is adapting their operations during a pandemic.
I am currently working in the Civil Aviation Authority of Singapore (CAAS). I am in my third year of work now and
I am a manager at the COVID-19 Airport Transformation Office in the Airport Operations Regulation
and Aviation Security Division. Before this, I was with the Hub Strategy and Connectivity Team in the Air
Transport Division in CAAS. In Hub Strategy, as the name suggests, I played a role in developing strategies
to strengthen Singapore’s competitiveness and connectivity as an air hub. My current role deals with
operations policy, and involves assessing and improving the airport experience for the passenger,
especially in the new COVID-19 operating environment.
I wanted to work in a global, fast-paced industry; I felt that the aviation sector fitted the bill perfectly. I still
think there are opportunities for growth and development in the aviation sector, despite COVID-19.
Finally, I also find it very meaningful to serve the nation through my work in the public sector.
What I find most enjoyable is the innovation and execution of operational solutions and watching the
solutions come to life. On a related note, what I find challenging is the coordination between
stakeholders, who may have different viewpoints and objectives, to develop such solutions. I would say
this is a good challenge, as I am exposed to a wide range of perspectives. I learn to negotiate between
them and integrate these viewpoints into a cohesive and considered operations policy.